faq
Why Have I Not Heard Of You Before?
Is There A Call-Out Charge?
How Much Do You Charge?
Does This Include Materials?
Do You Charge For Your Time If Supplying Materials
Does It Include Parking Fees?
What About Congestion Charge?
Do Your tradesmen Come With The Right Tools?
Do You Offer Any Guarantees?
Are You Insured?
How Big A Job Can You Take On?
How Quickly Can You Come Out?
Do You Offer A 24hr Service?
Do You Have Any CORGI Registered Engineers?
How Do You Know The People You Use Are Reliable?
Are There Any Jobs You Do Not Do?
Will I Have To Wait In All Day For Your Staff To Show Up?
What Areas Do You Cover?
How Can I Pay?
Do You Do Office Work?
Is There A Call-Out Charge?
How Much Do You Charge?
Does This Include Materials?
Do You Charge For Your Time If Supplying Materials
Does It Include Parking Fees?
What About Congestion Charge?
Do Your tradesmen Come With The Right Tools?
Do You Offer Any Guarantees?
Are You Insured?
How Big A Job Can You Take On?
How Quickly Can You Come Out?
Do You Offer A 24hr Service?
Do You Have Any CORGI Registered Engineers?
How Do You Know The People You Use Are Reliable?
Are There Any Jobs You Do Not Do?
Will I Have To Wait In All Day For Your Staff To Show Up?
What Areas Do You Cover?
How Can I Pay?
Do You Do Office Work?
Most people ask this question! The fact is we do not advertise much, a large proportion of our business is through referrals and we like to keep it this way. It means we can focus more on improving our service to our customers and less time on deciding where to advertise.
No. We charge only for the time we spend on site.
£45.00 plus VAT for the first half hour, then £25.00 plus VAT per half hour thereafter.
Should you require tradesmen for the day (to be specified prior to arriving on site) our daily charge will be £230.00 + VAT.
No. Materials supplied by us will be charged at cost plus 25%. We add a small mark-up on parts to reflect the fact that we use our expertise to source the right materials.
Yes and No!
Yes. Once we have arrived on site, if the customer requires us to provide materials which we may not have as stock on our van or which may be a specialised item then we will charge for the time spent sourcing these items. The cost involved here will be £25.00 + VAT per half hour in addition to our initial charge of £45.00 + VAT per half hour
No. Once we have arrived on site, if materials required for the job is part of the stock we normally carry on the van, there is no additional charge to the client. No. If we have provided you with a quotation for a job, there will be no additional cost involved for sourcing material required.
No. Any parking fees incurred are in addition to the labour charge.
Congestion fees are in addition to the labour charge.
Yes! All our operatives carry a full range of tools to tackle most jobs
Yes. All our labour work is guaranteed for twelve months.
All new work is guaranteed for ten years
Yes, we carry £1.5m of public liability insurance.
The jobs we do generally range from half an hour to a few weeks. Generally for any jobs lasting longer than a few weeks we will require several weeks notice before we could commence the works.
We are not an emergency/call-out service. Most of the work we carry out is booked in a couple of days in advance. If we can do your job on the same day of your inquiry, we will of course advice you of this.
No. Our usual working hours are 8am - 5pm Monday to Friday. We can do jobs in the evening or Saturday for a 50% premium.
Yes. We employ general plumbers that can do a wide range of plumbing jobs in addition to CORGI registered plumbers who can work with gas.
All our operatives are professional tradesmen who have been working in the building industry for many years and are employed by us direct. We ensure that they maintain our standards at all times: we expect them to be punctual - polite and well presented; they have to be friendly and understand the importance of customer service.
We handle most jobs. There may be however jobs that we cannot do, in which case we will tell you and try to recommend a suitable specialist for the task.
No! We aim to be on site when we say we will. We usually are. Sometimes however we may be delayed, if this is the case we will call you in advance.
We currently operate in West and Central London - North West London and North London.
We accept cash or cheque. Payment to be made on completion of the job.
Yes. Companies use us to take care of their everyday maintenance. Give us a call to discuss your specific requirements and we will arrange one of our Parkview operatives to attend to it.
If you require a regular visit we can set up an account, and would be in a position to offer you a discount to our usual rates. Give us a call to discuss your specific requirement. We will require account customers to settle their invoices within 14 days.